About
Areas of Expertise
In-Product Help
I create useful tooltips, microcopy, and technical documentation to enhance understanding and improve user experience.
Content Strategy
I work with stakeholders to plan and align content with product goals, releases, and customer needs.
Knowledge Systems
I maintain knowledge systems with documentation so users and team members can find information efficiently.
Working within Release Cycles
I work within CAD/CAM software environments, delivering task-based articles and technical documentation as well as micro-copy that is planned and released alongside product updates. My work is tied directly to release cycles, requiring coordination across product owners, product managers, and engineering teams in an Agile environment to ensure content is accurate and valuable to users at launch.
When content is customer facing, I partner with marketing to ensure documentation is aligned with our brand identity and company goals while maintaining technical accuracy. This balance allows content to support both user needs and business value.